FAQ

How can I contact you?

Click on the Contact Us link in the Customer Service menu.
 

How long will it take for my order to arrive? Do you offer expedited shipping?

Ground Shipping:
All Ground shipments go out within three business days of the order being placed. Business days are Monday through Friday and excluding holidays.
Expedited Shipping:
Customers have the option for expedited shipping (FedEx 2-Day or Express Saver/3-Day). All expedited shipments placed before noon Pacific Time, Monday through Friday (excluding holidays) go out the same day. Orders for expedited shipments placed after noon go out the next business day.
For FedEx 2-Day or FedEx Express Saver (3-Day) shipments, the 2 or 3 days does not include the day it was shipped nor does it include Saturdays or Sundays. Thus, if you place a FedEx 2-Day order on Thursday at 1pm, it will go out on Friday and be delivered on Tuesday by 4:30pm.
All expedited shipments are delivered by FedEx before 4:30pm on the scheduled delivery day.
Overnight Shipping / Saturday Delivery / Special Circumstances:
If you need faster service, please contact us via the Contact page on the website and arrangements will be made if possible.
Shipping to P.O. Boxes:
FedEx does not ship to P.O. boxes. Shipments to P.O. boxes will go out via USPS. USPS orders valued over $40 will be insured via a third party insurance company. While we can provide proof of shipment for USPS orders valued less than $40, we are not responsible for those orders once they leave our facility.
Shipments to Armed Forces:
Shipments to military post offices (i.e. APO or FPO) can only be shipped via the U.S. Postal Service.
Please note, that when you checkout, you must place the APO or the FPO part of the address in the 'city' field. In the state field, if your address is 'AP,' then choose 'Armed Forces Pacific' from the pull down list of choices. If your address is 'AE,' (stands for 'Armed Forces Other Area') you will want to choose the appropriate location of your service member from the pull-down menu. The postal code / zip code is the zip code you have (if it begins with a '9' it goes out via the military post office in San Francisco, if it begins with a '0' then it goes out via the military post office in New York).
If at any time you get an error message, check to see that you have the zip code in the correct zip code field, and that the 'city' field has the correct APO or FPO information.
International Shipments:
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note: Use MyUS.com's Personal Shopper service to make a purchase from Indelicare LLC. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
 
1. Get your own U.S. address in America at www.MyUS.com.
 
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.
 
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.
Inkeeze ships directly to many international destinations, and shipments will primarily use FedEx. However, some destinations have limited service options, or may only be serviced by USPS. Costs are determined both by weight of your order and your destination. To find out what is available in your area and service costs, please add your items to your cart, select your country from the drop-down menu on the checkout page, and then enter your shipping address and zip code. Your shipping costs will display along with the available service options (2-day, 3-day, express, etc).
For international shipments, all duties, fees, licenses, taxes, and adherence to local laws, regulations and customs, and any other such international issues are the sole responsibility of the customer.
If you do not see your country in our shipping options, please contact us for special arrangements.
Shipping to Prisons, Jails, and Other Types of Correctional Institutions:
Inkeeze cannot ship to any prisons, jails, and other types of correctional institutions. If you do choose to ship to one of these locations, and it is not spotted by our shipping department and stopped, and your package is rejected by the prison, we cannot provide a refund.
 

Is the site secure? 

Yes. We are certified by Comodo, one of the leading companies that certifies websites as secure. You can see the Comodo logo displayed on our site.
 

Why does my credit card show that the charge went through, when it rejected my card at checkout (or I received a call from Inkeeze that it was rejected)?

 
We use the leading credit card processing company, Authorize.net. We require address verification (AVS), but when the address entered on the order does not exactly match the billing address on the card, the charge is rejected by Authorize.net. Unfortunately, it is temporarily accepted by the credit card company, and it takes 1-4 days for the charge to be removed from the credit card by the issuing credit card company. This includes multiple attempts to charge the card, where each is rejected, and each attempt is temporarily logged by the credit card company as a legitimate charge (for 1-4 days). Unfortunately, this is a general problem with automated online credit card transactions with every processing company, and the only way to clear the charges on the customer's card is for Inkeeze to manually notify the credit card company that the charges were rejected and then they can be cleared immediately. We are hoping that the banking technology soon finds a way to rectify this occasional problem.
 

Do you provide a warranty?

Inkeeze is committed to our customers’ satisfaction. We will make every effort to provide quality products. Products found to be defective will be replaced, and shipping costs will be reimbursed promptly. Please see our Terms and Conditions page for more details.
 

Do you have a retail location?

Just the internet. But, we do sell to many tattoo shops. If you'd like to have it available at your favorite local tattoo shop, please have them contact us about carrying the Inkeeze brand!

 

What is your privacy policy?

Please consult our Privacy Policy page.
 
 

What is your policy regarding the usage of images or other content on your website?

All of the Inkeeze site content is protected by international copyright laws. For editorial purposes, Inkeeze grants permission for publication and usage of images and other graphics as long as they are accompanied by a photo credit which consists of a hyperlink back to our website AND includes the text: "Photo Courtesy of www.inkeeze.com". For more information, please refer to our Copyright statements on our Terms and Conditions page.